If you do not receive an activation email from Roku after completing the activation steps, try the following: Dec 14, 2020 · It sounds like Roku has had an issue with their activation server. 5. This training document will walk you through the e-Mail activation process so you will have an understanding of the customer’s Dec 20, 2023 · In this case, could you try to reset the device and start the activation process all over again? If you are not receiving the email to activate your Roku device during setup, we would recommend checking out the troubleshooting steps provided by our Support page here: 'How to activate or link your Roku streaming device' In order to activate your Roku streaming device, it must be linked to a Roku account. It will not proceed past that point. On some devices, there is a tactile button, while other devices have a pinhole button. With thousands of available channels to choose from. Press and hold star button on remote. @Zepal1975. I have several Rokus' and using them for years. Apr 1, 2023 · How to activate or link your Roku streaming device. If you would like to check for an update immediately, go to your Roku device and select Settings > System > System update > Check now. If there's a pattern who isn't getting these activation emails, it will become apparent in this discussion forum if those additional data points are indicated in the posts. If you have another email address you can use, try that. Once all that has been done, clear all cookies and Local Storage on our browser, then log in to Roku. @bletulle. Scroll and select Settings. I really wish that Roku personnel would have responded to our questions/problems. Notes: There is NEVER a charge to create a Roku account. @rbiggs44 - Use the purple directional keys on your remote to highlight the email address data entry field. 901 build 4195-51 . Learn How to activate or link your Roku streaming device for Apr 11, 2021 · @nubbsmama Roku has transitioned away from entering a code from the screen. When prompted on screen, you will need to perform the following steps to create your Roku account and complete device activation. Help others find this answer and click "Accept as Solution. Roku. May 16, 2022 · Two weeks ago L bought a new Hisense Roku TV. You may need to go into your spam folder and accept Roku as a recognized sender to get the activation email to appear in your inbox. Feb 16, 2022 · We believe that this activation outage that happened yesterday is now resolved. , Gmail, Outlook, etc. Select Advanced system settings. The Factory reset removes that link, so it has to be set up again. Continue to the main screen without using internet or connecting to wifi. If you come across someone trying to sell you services for Roku activation, account setup Apr 13, 2022 · I have done all of the troubleshooting steps multiple times. Roku® does not require an activation fee, registration fee, or charge for support of any kind. Yes email address was entered correctly, yes checked spam folders. If you continue to have issues with the activation email, you can try to activate your Roku device using a different email address. From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum. Keep us posted. Let us know how it goes. Nov 5, 2023 · From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum. Be sure to wait a few minutes before moving forward with troubleshooting steps. I'll be able to assist you further from there. S. I did not want to generate a new account, so I did not complete the activation with the gmail account. Roku provides the simplest way to stream entertainment to your TV. That has to be done to get past that screen. Oct 16, 2023 · 10-16-2023 03:46 AM. Please fix this issue because I know it has been very frustrating for me and many others. Mar 7, 2022 · If the activation link is not working, return to the on-screen activation on your Roku device and re-enter or update your email address when prompted, then check your email for a new activation link. For more information, you can visit our Community post here: [Service Interruption] Activation interruption Apr 14, 2022 · Eureka! Roku, the issue seems to be on your end with Roku not sending the activation email to certain email providers. Troubleshooting steps taken. However it always says it is an expired email that needs to be resent. Dec 21, 2021 · Re: At activation screen asking for email, cant get off the screen, home button does NOT work. Sooo frustrating. Anything you did with a TV remote wouldn't effect it anyway. Feb 16, 2024 · Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help. Jul 17, 2021 · Re: Not getting activation email. Hopefully @RokuDanny-R has seen this and passed it along to their tech support. Apr 13, 2022 · Roku, the issue seems to be on your end with Roku not sending the activation email to certain email providers. Since you removed the very simple screen code activation method, there is no workaround to activate if the email doesn't To activate your Roku streaming device when you first use it, you must also create, activate, and link a Roku account using an activation link that will be. May 28, 2022 · Roku setup From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum. If you do not see it in your email inbox, be sure to check your spam (or junk) folder. -If you are unable to retrieve an activation code on the screen, try using an alternate wireless network to see if you can generate an activation code. 03-31-2023 08:52 PM. Roku never charges for linking or set-up support. 2021-05-082 (issue id to report) My roku needs to be activated again after I accidentally messed it up. Apr 16, 2022 · I'm trying to setup a roku express and no matter what I do I'm not getting the activation email. Once your Roku screen automatically updates, click Complete Activation. A buy a new one but acount activation does not work. To set up a free Roku account, provide your name, valid email address, and a strong, secure password. rely on an email-based activation link. I can see my ISP e-mail server traffic down to every e-mail received, spam included. ROKU is deploying a new process to link devices. May 29, 2021 · re: model 391orw roku express serial yg 0041090157software 10. Instead you need to enter your Roku user account email address, and an activation link will be emailed to you. Aug 21, 2022 · Update on this issue: After spending a few hours today diagnosing why my activation wasn't being delivered on a new Roku stick, I discovered that Roku uses Amazon SES (simple email service) to send activation emails. Jan 4, 2021 · If you are still unable to retrieve an activation email to finish activating your Roku device, p lease send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. Roku will not send the activation link so I can get going. I tried <email>gmail. com and did not receive an email from Roku. This is after multiple attempts of checking SPAM folder (do you think we are dumb), factory Jan 6, 2021 · Re: At activation screen asking for email, cant get off the screen, home button does NOT work. 1701 Junction Court, Suite 100, San Jose, CA 95112. We're happy to assist you further. Some people get confused and want to use a Roku activation code to activate/link some channel, like Prime video, but those codes have nothing to do with each other. " Roku. Dec 22, 2023 · Welcome to the Roku Community, and thanks for keeping us posted! We understand you're having trouble getting the activation email. Jan 3, 2022 · If you do not receive an activation email from Roku after completing the activation steps, there are a few things to check to ensure you are able to receive the email and complete activation. Oct 17, 2022 · Roku setup. It's happened a couple of times this year. If you are not getting the screen to enter your email address, I suggest doing a hard reset on the Roku and start the linking process over again. Aug 13, 2021 · Activation email always expired even after accessing after a few seconds. Jan 14, 2024 · Everything you need can be found on the official Roku site, including live chat and email support. The device completed the configuration successfully. These emails were being marked as spam and blocked by MailScanner on my server. Jun 11, 2024 · Connect an Ethernet Cable to the Roku (Optional With Compatible Devices). Follow the steps below from your Roku device to perform a factory reset. All community This category This board Users cancel Apr 3, 2024 · Roku accounts are free: Roku never charges any fees for creating a Roku account, activating a Roku device, or providing customer or service support. ) Dec 3, 2020 · When the screen asks you to enter your email, you have to click OK on your remote. On your terms. It keeps saying “we can’t reach you by email. Connect the Roku to a Power Source. 0. com . @Colleen22 @Mhood24. com. Email addresses are not case sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox. i was in the same problema, shared internet with my cellphone hotspot (sharing 4G data only to activate) and did the activation in minutes!! Try it and see if this helps. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming May 28, 2023 · Sometimes, an activation email might get routed to the wrong folder. You can't use a Roku without it being activated to a Roku user account. Apr 2, 2020 · If you are still running into the issue, and have tried the steps mentioned above, please send me a private message with the email address you are trying to enter in order to link your device, along with the Device ID printed on your device. 2. If your device has a pinhole button, you will need a paperclip to perform the factory reset. Jan 9, 2021 · Similarly, it might also be useful to indicate if the now-show emails are related to hotmail, gmail or other provider. please help. I tried last night and never received an email. Go to your email and complete the setup of your Roku TV. Haven't had roku for weeks. If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. Become a Roku Streaming Expert! Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Device said it was not working "the email address is not working". Unfortunately, there's no email address that you can alert Roku when issues like this appear. Jan 27, 2022 · Roku devices automatically check every 24 to 36 hours for changes and updates. " If you appreciate my answer, maybe give me a Kudo. ” And I go through the steps that the activation link prompts, but nothing on my screen changes. But it stops looking pretty quickly, and doesn't do any updates which is strange. steps 1-4 loop forever. follow steps online and add device to acct. I hope this helps. Alternatively, select Edit Roku email address and try activating your Roku device with a different email address. Select Continue to create your account. Dec 22, 2023 · We understand you're having trouble getting the activation email. When I enter my email address of an existing account. DanO Close and re-open your browser, navigate back to the website, and try repeating your last actions. I should not have had to create a new email address with a different provider in order to activate my Roku device. Good luck. Learn more. 🙂. I'll assist you further from there. Technical support scams are an unfortunate industry-wide. Install roku express with TV as power source. Thanks, Tanner. Nov 4, 2022 · The activation link expires after 15 to 20 minutes. You enter your email address using the Roku remote. If your Roku account is set up with a PIN to make purchases, that same PIN is required when making purchases from any Roku device Feb 24, 2023 · If your Roku device is already linked to a different Roku account, we suggest performing a factory reset and linking the device again to your account just like what you did with the initial setup. It's not real clear with no prompts of how to enter your email. Roku Community Streaming Expert. Apr 14, 2022 · Re: Roku will not send activation link to my email. Once you get to the main screen, then you can connect to your wifi and send the activation link to your email. I have passed along your concerns and information to the appropriate Roku team to reach out and assist you further. Once it's been factory reset, you have to go through the initial setup from the beginning. 0 Kudos. Feb 3, 2022 · Sometimes I actually get the activation email, but when I click “activate my device,” my Roku device already gives me a message that says “we can’t reach you by email. After this, kindly re-do the activation process if you're able to successfully activate it. My email is [personal information removed]. etc. I already have an account. Thanks for the post. Note connection is good as device had just updated itself. Please help! Jan 1, 2024 · Received activation email and device is active in my account but the device will not ho past the email activation screen. I have tried different email, factory reset. All the best, John. I get an activation email sent immediately and I access it immediately. unplug the tv for about 7 min. Nov 28, 2020 · -If you are prompted with an activation email, make sure to use your Roku account email and check your spam folder as users have reported activation emails being sent there. Already have an account, never got the **bleep** email!!! Really BAD activation method. (But don't post your full email or ROKU device ID. Jan 1, 2021 · I got to the send email activation, didn't receive the email (same issue as yesterday), but this time I disconnected the hotspot connection during the time I was waiting for an email. I am now wary of them since customer service is so very weak. Press the remote's OK key to bring up the on-screen virtual keyboard. ” Dec 30, 2020 · I would like to suggest to ROKU the following: Existing customers should have an option to manually enter their device ID/serial number in their account vs. Discover the easiest way to set up your Roku TV system. No problem with account activation then my new is defective. Use the selection keys to move around the on-screen keyboard. I have used it on other roku devices. Wait a bit longer. Sep 27, 2023 · Follow these steps to establish a wireless connection: Access the Settings menu: Using your Roku TV remote, press the Home button to navigate to the main screen. wheb you get to the email part it should go through. 3. Jan 1, 2024 · Kindly press and hold it for 20 seconds while the device is on until a light blinks. I agree to the Terms and Conditions. Oct 6, 2021 · Roku no longer uses the activation code method. . Roku Community Jul 19, 2022 · Confirm that you entered your email address correctly. Mar 27, 2020 · If you are not receiving the email to activate your Roku device during setup, we would recommend checking out the troubleshooting steps provided by our Support page here: ' How to activate or link your Roku® streaming device '. Apr 28, 2021 · Re: Bypass let’s get started screen. We would recommend trying to perform a factory reset on your Roku device to see if you can finish activating and setting up your Roku device again. Just returned my new Roku Express to Amazon. I bought this new Roku bcs my last one died Sep 5, 2021 · The Roku outbound email server that sends an activation link can't get an activation email through to the user's email to activate the device, even though every other email from Roku (including adds) comes through just fine. An email link should only be necessary for first-time ROKU owners. Fax number: 408-364-1260. Only then will the keyboard screen pop up. Jul 9, 2023 · Re: Account activation - how to enter email address. I finally got it to work and get past the email part. The problem was the ROKU PREMIERE would lose connectivity to the TV. Jul 2, 2021 · In my case, I was activating a new Roku standalone box. 04-14-2022 08:13 AM. Jan 10, 2021 · Re: Cannot enter email address on TV screen to activate ROKU Premier. May 22, 2022 · Re: Have not gotten activation link. 4. While waiting for the outlook email, I tried a gmail email address and I got the Roku activation email immediately. May 18, 2021 · This will reset all settings and return your Roku device to a state ready for initial setup. Follow our step-by-step guide, TV user guide, or help video to get started! Mar 27, 2020 · Tried to enter email address in Roku to activate it. com and I instantly received the email from Roku. If not resolved, kindly provide the serial number of your Roku device so we can assist further. If the problem persists, please contact our support team. Suddenly lost multiple over the air channels so after checking cable connections and several rescans decided to try factory reset. Click on Start Your Free Trial*. Serial number JF3049245969. For detailed instructions, you can visit our support page here: How to activate or link your Roku streaming device. Existing customer? Passwords must be 8 to 160 characters and can include letters, numbers, and basic symbols. Select Network: Within the Settings menu, choose the “Network” option. Jump to solution. Do not know how Roku can function like this. Turn on the Roku Device and Choose the Appropriate Input. This process will allow customers to link a device using the new device activation flow through e-Mail. I had tried different HDMI ports, but the results were the same. restart device and TV. The above message did appear at one point. You need a Roku® account to activate your streaming device, access entertainment across thousands of streaming channels, manage your subscriptions, and. In some cases, it can take several minutes before you receive the activation email. enter email and receive activation link. Restart the activation process and see if your email links now work. generalcounsel@roku. Repeated efforts to get activation link sent to hotmail failed. Roku customers only. roku. Performing a factory reset using the hardware reset button. , order updates, product inquiries, or customer support), and they receive a message stating, "We can't seem to reach you by email," it suggests that there might be an issue with the email communication between the customer May 2, 2022 · Brand new Roku express 4k+ entered my email, clicked the link got as far as the screen to choose offers. I've checked spam and I've been trying on and off for an hour I don't know what to do at this point. Roku does Nov 29, 2021 · Obviously you don't give a **bleep** about your customers. Please help! Apr 19, 2022 · I have done all of the troubleshooting steps multiple times. I am thinking of changing to another provider. The Roku detected it, asked if I'd like to reconnect, which I did, and then it asked if I would like to activate the device with a link or resend the email. If you still do not see an activation email in your inbox, try the following: Wait a bit longer. We will do our best to assist you with the issue you are experiencing. Get the Roku Remote Ready Apr 24, 2020 · We would also recommend trying to send the activation information to an alternate email address, the activation email link does not have to be sent to your Roku account email address. Go down and press factory reset. Apr 1, 2024 · Create a Roku account and activate your device. Also waited and tried again overnight. @ritadigest, if you managed to get your Roku linked to some email address you can always change your email address in your profile at https://my. There's no way to bypass it, because every Roku must be linked to a user account. You need a Roku account to activate your device and access entertainment across thousands of streaming channels. I'm going to return the one that doesn't work this week. I am not a Roku employee, only a user like you. Activation Problem - email not sending account set 10-17-2022 03:05 PM. Select Factory reset. When it resets , choose your language , country etc. In order to activate your Roku streaming device, it must be linked to a Roku account. We recommend checking for the email in your spam or junk folder if it's not in the inbox. cannot complete setup. When I enter my email and submit it, I get an activation email, so May 24, 2021 · I finally got it to work and get past the email part. I have had this Roku tv for at least four years. For Mac OS, check the antivirus software itself. Dan Roku Community Streaming Expert Help others find this answer and click "Accept as Solution. I change TV and try again but account activation is again a dead end. This deployment will be limited to U. Scroll up or down and select Settings. Your email link activation system doesn't work. Not receiving authentication emails. I don't know why the email activation doesn't work for so many people, but if you can, try using your phone's hotspot and connect to that just to get through the activation. Try running the steps below to factory reset the Roku device: Press Home on your Roku remote. To determine whether you have an email that was sent straight from Roku, please try checking your spam or junk folder. Select a plan: Hulu, Hulu (No Ads), Hulu + Live TV. Stay updated on news and offers. Then after activation switch your internet to home wifi. 1. com/link is the free official site to link, activate and set-up your Roku player or Roku TV. 01-13-2021 08:00 AM. Create your Roku account. . If you see "Your account activation link expired" or "We can't seem to reach you by Email" when trying to use the activation link, try clicking or tapping "Resend" in the email message you received from Roku and another email will be sent. Select System. Regards, John Reload Page. Samantha4. About an hour later, I received both activation emails from Roku to my outlook May 24, 2021 · Re: “We can’t seem to reach you by email”. Real dissapointment. Apparently ROKU is not sending the e-mails out from its e-mail server. Find contact information for Roku departments, including support, developers, advertisers, and more. @Islanderkid. Phone number: 408-556-9391. Your Roku account has information on which devices you own and which. Press the Home button on your Roku remote. Dec 3, 2021 · The other I couldn't get activated because I never get Activation E-mail sent to my e-mail server. I tried 4 separate times to enter the email using a smartphone picture of my login which works on my computer then holding up smartphone to TV screen to verify it. Then you can type in your email. On the back or bottom of each Roku device is a reset button. Then it gives me the email prompt to get an activation link. Jun 20, 2021 · We appreciate your patience regarding this matter. Please keep us updated if the issue continues. ) may block emails from unrecognized senders, placing these messages in a spam (or junk) folder. never get a code. Please help! Mar 29, 2021 · Check your spam folder: Your internet service provider (ISP) or email client (e. Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help. From there, scroll and select the “Settings” option. I did receive an email activation link and completed all the steps required. " Sep 11, 2023 · Please try restarting your modem and router. g. May 24, 2021 · For Windows, Check Microsoft Security Center and make sure everything is up to date and running. Regards, John In order to activate your Roku streaming device, it must be linked to a Roku account. Apr 15, 2021 · The problem is that almost all internet providers are blocking smtp and that’s why tv cant send email. Using an outlook email address, it took over an hour for the email from Roku to the outlook inbox. Never using Roku again. If you are still unable to retrieve an activation email to finish activating your Roku device, if you have not already, p lease send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. Roku does Apr 17, 2023 · Thanks for your first post in the Roku Community! We understand you are having difficulties receiving the activation email. ) Aug 18, 2021 · I tried an activation twice with <email>@outlook. You can also contact our accounts, billing, and subscriptions team directly, they'll help you get activated and get you up and streaming asap. Roku will use your email address to contact you about your account when necessary. Jan 4, 2021 · Hi everyone, Thanks for the posts. Dec 30, 2021 · Since I bought 2 Roku for different TVs, I boxed up the one that doesn't work & tried the second Roku Premier. May 14, 2024 · To do this, press * on your remote and select Activate with the QR code. After doing so, you will need to factory reset your Roku by hitting the star button on the Roku remote and choosing factory reset before attempting to scan the QR code once more. merry Xmas Oct 12, 2020 · I'm returning the device. Just ordered a different streaming product! Get some customer support!!! Feb 16, 2022 · Roku Device will not send the activation e-mail - chat support cant help - HELP! I have tried several times to activate my account on new ROKU Ultra LT - even using a different email all together, I've checked all folders but no email, I have also reset to factory settings with no success. If you've already activated your Roku device: Download and open the Hulu app on your Roku device. I understand that you are unable to receive the activation code via email, is that correct? If you are still having any issues with completing the activation process after factory reset and others steps, please provide the serial number of your Roku device so we can assist further. If you have not received an email from Roku during activation, please go through the activation process again on your Roku device to finish your activation. Create a password and start watching Hulu. Regards, Nimfa Mar 23, 2022 · Why do you want to resend an activation email? This is something that is usually done just once per Roku. If a customer has recently made a purchase or is trying to contact an online shop for any reason (e. Jun 21, 2022 · I have done all of the troubleshooting steps multiple times. Happy Streaming! Help others find this answer and click "Accept as Solution. I have a ROKU logon id. In some cases, it can take several minutes before you Dec 22, 2023 · Welcome to the Roku Community, and thanks for keeping us posted! We understand you're having trouble getting the activation email. Done this about 20 times with no change. May 9, 2022 · I am having the same issue not receiving the activation email. Please help or I'm sending it back and switching to a fire stick. It may take a few moments to receive the activation email from Roku. Here are a few extra details to take note of. Jul 15, 2021 · Jump to solution. Nov 8, 2021 · When I did the factory reset the Roku starts up and looks for updates to the software. Please, no support questions via private message -- post them Nov 2, 2020 · Re: Stuck on activation screen. kq qw bf at sc fa zn py xi kk